The Chief's Corner

Chief’s Message

"Customer Service"

In today’s society I often ask myself, what happened to customer service?

We no longer visit a bank, we make deposits and withdraws from a faceless machine. There is no more service stations, we have to pump our own gas. We eat at buffets, check out our own groceries, and order everything from the internet

The people that take our money consider their time valuable and ours worthless. The cable company will gladly make you wait between the hours of noon and five till they get to you. Doctor’s offices are worse. They make you arrive thirty minutes early, fill out an hour worth of forms, get you into a room where you wait thirty more minutes just to be seen.

We here at the Boyle County Fire Department are committed to customer service. When you call on us, be it day, night, weekday, weekend, or holiday, we drop whatever we are doing to come and assist you with your request. We will never tell you that we can only come between the hours of 8 and 4.
The members of this Department know the cost of great customer service. Family dinners interrupted, church services left, and birthday parties postponed. All of the department members also work full time jobs to support their families. If a fire or accident keeps them out all night and keeps them from sleeping, they just grab a quick shower and off they go again. The families that support these men and women are the most committed to our community. Their spouses are gone long hours doing the most dangerous work, just to provide a service to their community.

I am very proud of every fire department volunteer in America. Especially the 100 plus Boyle County firefighters who dedicate their time and lives to serving others. They are the definition of customer service.

 

Chief Donnie Sexton